Refund policy

Last updated November, 2026

Thank you for visiting and shopping at Parkes Running. (www.benparkes.com) The following are the terms and conditions that constitute the Returns Policy.

Returns 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. 

All returned items must be in new and unused condition, with all original tags, labels attached and bag if applicable.

Please navigate to the returns portal and you'll be able to generate a returns postage label.  https://benparkes.com/a/returns/ 

You have 30 days to notify us you'd like to return an item (or items) and 14 days to send your item (or items) back to us after the return has been registered.

We will process your exchange or refund within 7 days of receiving it back.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

Cancellation

If you would like to cancel your order, please log this request in your account here.  If you order hasn't been dispatched already, then we will cancel your order and refund you immediately.  

Exceptions    

The following items cannot be returned or exchanged:

•     Training Plans 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Questions

If you have any questions concerning our return policy, please contact us at: 

orders@benparkes.com