Refund policy

 

Last updated March, 2026

Thank you for visiting and shopping at Parkes Running. (www.benparkes.com) The following are the terms and conditions that constitute the Returns Policy.

Returns 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns Process UK (see below for international)

Please navigate to the returns portal and you'll be able to generate a free returns postage label.  There are options to print your own label, or have the label printed for you in store.  https://benparkes.com/a/returns/ 

Returns Process International

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Parkes Running LTD Returns
51 Lister Road
Dursley
GL11 4FB
United Kingdom

Please include a note in the package with your order number and what you would like us to do.  Refund or exchange.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

Exceptions    

The following items cannot be returned or exchanged:

 

•     Training Plans 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Questions

If you have any questions concerning our return policy, please contact us at: 

ben@benparkes.com