To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return in the UK?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email saying your return has been logged.
- This will be approved within 12 hours. It is usually less than 1 hour.
- You'll then receive a collect+ label via email to return your parcel. If you don't have a printer, there will also be a print in store option attached.
What items are returnable?
You can return your items within 45 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed, tags attached and unworn
- In the original packaging
Are there any charges for return?
- Returns are free in the UK.
- Original shipping charges are non-refundable.
How soon will I get my refund or exchange?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved and requested a refund, then it will be processed, and a credit will automatically be applied original method of payment. This usually takes 2-3 working days.
- If you are approved and requested a exchange, this will be processed and you'll receive a new order confirmation and shipping conformation shortly after.